POLICIES

Refund Policy

Discounted Items

Items purchased during promotions or at discounted prices are strictly non-exchangeable and non-refundable.

Returns

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

* Unworn and unused
* In its original condition
* With original tags attached
* In its original packaging
* Accompanied by proof of purchase or receipt

To start a return request, please contact us via these channels:

Instagram: @rbldclothing

Email: rebuildsociety.sg@gmail.com

Once your return is approved, we will provide instructions on how and where to send your package.

⚠️ Items returned without prior approval will not be accepted.

Damages & Incorrect Items

Please inspect your order upon receiving it. If you receive:

* A defective item
* A damaged item
* The wrong item

Kindly reach out immediately so we can assess the issue and resolve it accordingly.

Non-Returnable Items

Certain items are not eligible for returns, including:

* Sale or discounted items
* Gift cards
* Custom or personalised products
* Special order items

If you are unsure whether your item qualifies, feel free to contact us before making a return request.

Exchanges

For exchanges, the quickest method is to:

1. Return the original item
2. Wait for the return approval
3. Place a new order for your preferred item

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed back to your original payment method. Please note that processing times may vary depending on your bank or payment provider.